Frequently Asked Questions
How long does the lamp operate on a full charge?
Depending on the lamp model and light intensity, you can expect between 10-50 hours of light from one charge. The maximum runtime of 50 hours is achievable on the low brightness setting.
How often will I need to recharge the lamps?
Recharge frequency depends on your usage pattern. Typically, you may need to recharge the lamps every couple of nights.
Can I see the lamps before making a purchase?
Yes, we offer up to three sample lamps for testing. Please return the lamps within five days. Send us an email to request a sample.
How long does it take to receive the lamps after ordering?
We are committed to quick delivery. Your order will be shipped via DHL or FedEx and should arrive within two weeks.
What is the lifespan of the light bulb?
The LED light source in our lamps has a lifespan of about 10 years.
What is the lifespan of the batteries?
Battery lifespan ranges from 3-5 years, depending on usage. Contact us for more information on our attractive replacement terms.
How should I clean and maintain my lamps?
We provide a maintenance and cleaning guide with your purchase to ensure proper care of your lamps.
Can I use Luxeillum cordless lamps outdoors?
Yes, all our cordless lamp models are suitable for outdoor use and can withstand rain and splash water without issues.
Are there any financing options available?
Yes, we offer the option to pay in 12 monthly installments, reducing the financial impact. This allows you to start using the lamps without worrying about upfront costs. Check out our Quote Generator for a cost estimate.
What are your payment terms?
You pay a 50% deposit upfront to fulfill the order. The remaining 50% is due upon delivery, ensuring your satisfaction before full payment.
Do you offer repairs and service for the lamps?
Currently, we do not service lamps in-house, but we offer attractive replacement terms. Contact us at [email protected] for assistance. We also provide certain parts for purchase for easy self-repairs.
I’m concerned customers might steal the lamps. How can this be prevented?
While theft is rare, we understand your concern. If a lamp is stolen, we offer a replacement at 50% of the product cost.
How can I prevent customers from changing the light setting?
We configure the light settings according to your preference. The physical button on the bottom of the lamp is used only to turn it on and off, preventing unintentional changes.
Do you have wireless charging options available?
Yes, most of our lamp models are compatible with our Wireless Charging Station, streamlining the charging process and saving you time and money.
How much do you charge for shipping?
All orders are shipped using premium express shipping (DHL, FedEx) at no extra charge, regardless of order quantity.
Do you offer a warranty on the purchase?
All orders come with a 1-Year Warranty in line with Australian consumer law.
